Stop being tech support. Start being a family again.
We provide a premium Apple iPad, a local specialist for an hour of in-home setup, and ongoing support. Starting at just $59/mo.
You want to talk to her. She wants to see you. Tech is getting in the way.
You’re busy with work and kids; you don't want your weekly catch-up to be spent shouting "I can't hear you!" while you try to guide her through unmuting a microphone she didn't know she turned off.We deliver, set up, and teach your loved ones how to stay connected using technology in the Greater Ottawa Area, including Nepean, Kanata, and Orleans.
How it works
1. Choose your plan
Select the Standard plan for homes with reliable Wi-Fi, or Premier for unlimited cellular connectivity. All plans include an Apple iPad on the latest iPadOS.
2. Let us do the work
We will pre-configure all hardware ahead of time, so it's ready the moment we walk through the door - there's nothing else you need to do!
3. The Handover
A vetted, local specialist arrives at your loved one’s home for a structured session. Our 60-minute "Handover" is designed to build confidence without the overwhelm. We spend the first 15 minutes optimizing the technical setup, 30 minutes on hands-on training, and the final 15 minutes on a "Victory Call" to you.
Need more time? While our sessions are designed for maximum retention, we also offer "Refresh" visits to help your loved one master new apps and features at their own pace.
Why Families Choose the Handover Co
Most families start by buying their loved ones a tablet, but quickly realize that hardware is only part of the solution. Here is how we compare to the alternatives:
| Feature | The Handover Co. | GrandPad | Claris |
|---|---|---|---|
| Upfront Cost | $0 (Limited Offer) | $500 | $500-600 |
| Monthly Cost | $59-99 | $40-90 | $45-90 |
| In-Person Setup | ✅ 1-hour, professional visit | ❌ Remote support only | ❌ Remote support only |
| Premium Hardware | ✅ Apple iPad with protective case | ❌ Android Tablet | ❌ Android Tablet |
| Familiar Interface | ✅ Simplified iPadOS | ❌ New interface to learn | ❌ New interface to learn |
| Unlimited LTE/5G Data | ✅ Included with Premier | ❌ 10GB cap | ✅Included with Unlimited |
| Device Protection Plan | ✅ Included | ❌ Extra cost | ❌ Not available |
Plans
| Standard $59 monthly |
|---|
| Managed Apple iPad with latest iPadOS |
| Home Wi-Fi Connectivity |
| One Hour In-Person Handover |
| Standard Support |
| Trusted Family Contacts |
| Premier $99 monthly |
|---|
| Everything in Standard, plus: |
| Unlimited LTE/5G Data |
| Full Customization (Hobbies, News, Games) |
| Priority Next-Day Support |
| Accidental Damage Protection |
Hardware remains property of The Handover Co. Monthly plans include hardware, ongoing remote support and enterprise-grade MDM (mobile device management) - no contracts or cancellation fees.
FAQ
Who exactly is coming into my parent's home? Every Handover Specialist is a vetted, local professional. We conduct rigorous background checks, including a Police Vulnerable Sector Check (PVSC), and all our technicians are fully insured.
How do you handle privacy and passwords? We follow a "Privacy-First" protocol. We never store your family’s passwords or personal data on our own devices. During the visit, we will help set up biometric logins (like FaceID) or physical "Quick-Cards" so they stay secure without needing to memorize complex strings of text.
Are you insured for in-home visits? Yes. The Handover Co. carries comprehensive general liability insurance specifically tailored for in-home technical services. We treat your parent’s home with the same respect we give our own.
What happens if the Wi-Fi isn't working when you arrive? Our specialists are trained to troubleshoot basic network issues. If we find that the hardware or signal is insufficient for a high-quality video call, we’ll consult with you immediately to discuss options.
What if my parent forgets how to use it the next day? Every Handover includes a physical, large-print "Cheat Sheet" customized to their specific device. If they still have trouble, our support line is available for them to call, or we can schedule a 15-minute video call at no extra charge.
Do I need to be there for the visit? You are more than welcome to join (either in person or via the device itself once it's live!), but it is not required. Many of our clients find it easier to let us handle the "teacher" role, allowing you to simply enjoy the first successful call once we leave.
Which areas do you serve? The Handover Co. is proud to be a local business serving the Greater Ottawa Area, specifically Nepean, Kanata, and Orleans. If you are outside these areas, join our waitlist and we will notify you as we expand our service zones.
Give the gift of connection, without the headache.
We are currently rolling out our service in select cities. Join the waitlist today and we'll waive the $150 initial setup fee.
Questions? Contact us below.
Thank you
You’re on the list!Thank you for trusting us to help your family stay connected. We have successfully reserved your early-access discount, and setup fees will be automatically waived for your first visit once we go live. We are currently finalizing our technician schedules for the Greater Ottawa Area, and you will be the first to know when we are ready to begin "Handovers" in your specific neighborhood—whether you are in Nepean, Kanata, Orleans, or beyond.What happens next?- Check your inbox: You’ll receive a confirmation email shortly (be sure to check the "Promotions" tab in case you missed it).- Stay updated: We will send you an update when we're ready to launch in your area.- Spread the word: Know another "family tech support" person who needs a break? Feel free to share our site with them.
Terms of Service & Privacy Policy
Last Updated: January 20261. IntroductionWelcome to The Handover Co. By using our website and joining our waitlist, you agree to these terms.2. The Waitlist & LaunchJoining our waitlist does not guarantee a specific appointment date. The waived setup fee (valued at $150) is valid for first-time customers who join the waitlist prior to our official launch in their specific neighborhood (Nepean, Kanata, Orleans, etc.).3. Service Scope (The Handover)When our service is active, "The Handover" includes:- Pre-configuration of an Apple iPad on the latest iPadOS.
- A 60-minute in-home technical installation and training session.
- Connectivity is the responsibility of your local ISP (e.g., Rogers, Bell).4. Safety & Liability- Vetting: All Specialists undergo a Police Vulnerable Sector Check (PVSC).
- Limited Liability: Liability is strictly limited to the cost of the service fee paid.5. Data We CollectWe only collect information voluntarily provided, such as your email and postal code. We will not share or disclose your information unless required by law, or to enable our services.